142 agents online right now
Real people, ready
Real people, ready
when your customers
need them.
Helvia plugs a trained support team into your chat, inbox, and after-hours line — so nothing sits unanswered while your team is offline.
Live request #HV-2291
helvia.bond/console
Received
09:14:02
Matched
09:14:19
In progress
agent: R. Boyle
Resolved
—
TRUSTED BY SUPPORT TEAMS AT
Northfield & Co.
Larkspur
Oberon Freight
Milltown Goods
Aldergate
SERVICES
One team, every channel.
Pick the coverage you need. Scale it up during launches, scale it down when things are quiet.
01
Live chat
Sub-two-minute response on your website widget, staffed in shifts across time zones.
02
Email & tickets
Your inbox, triaged and answered under your own name and tone of voice.
03
After-hours line
Coverage from 6pm to 9am so nothing waits until your team logs back in.
04
Onboarding help
Guided setup calls and walkthroughs for customers in their first 30 days.
WHY TEAMS SWITCH
Support that doesn't feel outsourced.
1.8m
Average first response time, across all channels last quarter.
24/7
Continuous coverage, including weekends and public holidays.
96%
Of tickets resolved without needing to loop in your own team.
"We stopped losing evening sign-ups to unanswered questions. Helvia just picked up where our team left off."
Priya Nandakumar
Head of Operations, Larkspur
Your next customer message
shouldn't wait until Monday.
Set up takes about ten minutes. Cancel anytime.